- Returns & Replacements
If you decide that you do not want any item which we have correctly delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 28 days of delivery, we will exchange it or offer a credit note. Method of return is as follows: By Post, You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. Where there is no fault found with the goods we do not refund delivery charges. This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavor to send you a replacement or credit note within 14days (the above does not apply to electrical products which once purchased cannot be returned).
If you purchase a product from us which is found to be faulty we will supply a replacement product. arrange for a repair or give you a refund of the purchase price. Simply return it to us Post as described in the section above.